If you cannot find the information you need here, please don't hesitate to contact us at info@stimulusathletic.com. We are always happy to help with any questions or concerns you may have.

DO YOU CHARGE FOR DESIGN WORK?

NO, we offer FREE design services and are committed to making your ideas a reality. Our dedicated designer will help your team create the perfect custom designs that reflect your unique identity.

WE ALREADY HAVE A DESIGN, CAN YOU PRODUCE IT?

YES, we can bring your designs to life, but adjustments may be made to ensure they meet our production and branding guidelines. This may include small modifications to colors and design elements.

ARE THERE DESIGN LIMITATIONS?

We strive to bring our customers' visions to life, but certain design limitations may arise depending on the specific project. If we find that a request is too challenging to execute, we work with our clients to suggest alternative solutions that will still meet their needs.

Additionally, it's important to note that our products have color limitations, and we are unable to print pure neon colors. However, we do offer selected neon colors for printing. Nonetheless, our team is committed to delivering high-quality products that meet our clients' expectations.

DO YOU CHARGE FOR ADDITIONAL NAMES/ NUMBERS/ SPONSORS?

We offer FREE personalizations for our products including names, numbers, and additional sponsors, as long as it's done through sublimation printing. However, if you opt for a different printing application such as vinyl or other options, there may be additional charges.

WHAT ARE THE AVAILABLE SIZES?

We provide a wide range of sizes for Men, Women, and Youth. Please refer to our sizing chart to determine which sizes are suitable for you.

Checkout our sizes at:
https://www.stimulusathletic.com/pages/size-guide

WHAT FABRICS DO YOU USE?

Our sublimation products are made with a combination of high-quality polyester and spandex fabrics, ensuring durability, flexibility, and maximum comfort. The sublimation process guarantees that the designs are infused into the fibers of the fabric, making them permanent and fade-resistant even after multiple washes.

WILL THE COLORS MATCH THE PROPOSALS?

Please note that monitor colors may differ from the final printed colors due to differences in how light is emitted and absorbed. While monitor screens emit light that makes the colors appear brighter, fabrics absorb light and may result in slight differences in color.

However, rest assured that we are dedicated to providing you with the closest color for your products as possible. If color accuracy is crucial for your design, please contact your designated account manager and request for a sample to ensure that you get the desired outcome.

DO YOU HAVE OTHER OPTIONS FOR LOGO PRINTING?

For those looking for other logo options such as embroidered, rubber patch, or heat-pressed vinyl, please note that these options come with additional fees and require longer production times.

To ensure the highest quality results, we typically require an additional of 1-2 weeks of production time for these options.

Checkout our printing options at:
https://www.stimulusathletic.com/pages/printing-applications

CAN I MAKE CHANGES TO MY ORDER AFTER PAYMENT?

After you post your design submission, our top designers will pick the best 11 designs to move on to the next round. (Judging will be based on visuals, color schemes, uniqueness, originality, etc.) From there, we pass the baton off to you!

WHAT IS THE TURNAROUND TIME?

Our current turnaround time from payment to dispatch is approximately 6 weeks.

Please note that additional print applications and custom requests may add to the production time. Our team works diligently to ensure that all orders are fulfilled as efficiently as possible.

If you have specific deadlines, please don't hesitate to reach out to your designated account manager to ensure that you receive your products on the desired time.

DO I HAVE PAY TO FOR SHIPPING FEES?

INDIVIDUAL

For individual orders, our shipping fee typically ranges from $5 to $10, and we will ship your order after it arrives at our fulfillment center, which can take between 4-6 weeks. Please note that shipping fees for individual orders may vary depending on factors such as the size and weight of the item(s) being shipped.

BULK

For bulk orders, our shipping fee is calculated based on the size of the order. While we ensure that the fee does not exceed $195 per team order, it can range anywhere between $55 to $195 depending on the size of your order. We always strive to provide fair and affordable shipping fees for our customers, and we communicate all applicable fees clearly before the order is placed.

Learn more about ordering and shipping options at:
https://www.stimulusathletic.com/pages/ordering-and-shipping

DO I HAVE PAY TO FOR CUSTOM TAXES?

We take care of all taxes and duties, so you don't have to worry about any additional fees. If you receive a text or bill from the carrier, typically DHL, requesting payment for taxes, please reach out to your designated sales representative immediately. We will handle the matter promptly to ensure that you have a seamless and hassle-free experience.

WHAT SHOULD I DO IF RECEIVE A DEFECTIVE OR PRODUCT?

We are committed to providing our customers with the best possible service. However, we understand that issues can arise, and if you receive a defective product, please fill out the necessary information for a return or exchange. Our team will promptly assist you with a replacement item, which typically takes around 3 weeks for delivery.

To initiate a return or exchange, please fill out the form located at: https://www.stimulusathletic.com/pages/returns-exchanges

WHAT HAPPENS IF I DON'T RECEIVE MY ORDER?

If the expected delivery date for your order has passed and you have not received any notifications from us, please send an email to orders@stimulusathletic.com with your order number in the subject line. Our team will respond within 24 hours with an update on the status of your order.